If you use the contact form below, our response will come from Bignuggetfarm@gmail.com. It will most likely go to your promotions folder if using Gmail, or your spam folder for other servers. We answer emails within one day typically. If you don't see a response, PLEASE check your other folders!
We run sales on designated products as we see fit. Most promo codes cannot be combined with a sale price. A promo code must be entered at checkout to receive the specified discount. I would love to give everyone a refund for a missed promo code, but unfortunately it isn't realistic. If your order has NOT been paid yet, you may cancel it and create a new one or contact us and we can apply the code.
Payment is due at checkout unless you are mailing a check. In that case, your order will NOT ship until we have received your payment. Tax is charged on orders within the state of Colorado. Your paid order will ship the next business day. Orders placed after 9am MST on Saturdays will NOT ship until the following Monday. Because we live in a remote area, it typically adds a day to the normal delivery time frame. Order delivery can take 7-10 days from the time the USPS is in possession of the package.
You have two options for shipping. USPS first class package is $2.90 while priority mail 1-3 day is $7.60. Priority shipping is free on orders of $100.00 or more.
Free local pickup is available at farmer's markets (Salida/Westcliffe) or in Westcliffe.
Returns are accepted if requested within 7 days of delivery as long as the product is unopened and shrink wrap is still in tact. Return shipping will be paid by you, the buyer.
We stand behind our product 100% and guarantee you're getting exactly what we claim. What we don't guarantee is that the product tastes like candy or sugar. We pride ourselves on providing excellent customer service, and we will work with you to fix any problem with an order. However, if you wish to "swap out" an open bottle, that isn't something we can do. Please read the product descriptions carefully before placing an order. Of course if there was a mistake on our end, we will rectify it.
Your information is just that...your information. We will never share, sell or give away your data. We do build an email list and will occasionally send out an informational or marketing message. We're talking once per month, at most. You are of course welcome to opt out through the link in the email.
(If you're a glutton for punishment and enjoy reading legalese, then click here.)