Talk To Us
If you use the contact form below, our response will come from Bignuggetfarm@gmail.com. It will most likely go to your promotions folder if using Gmail, or your spam folder for other servers. We answer emails within one day typically. If you don't see a response, PLEASE check your other folders!
We run sales on designated products as we see fit. Most promo codes cannot be combined with a sale price. A promo code must be entered before checkout to receive the specified discount. I would love to give everyone a refund for a missed promo code, but unfortunately it would require us sending a check each time. We cannot justify that cost. If your order has NOT been marked completed/shipped yet, you may cancel it and create a new one. However, I recommend you contact us in that situation to ensure the first order was canceled.
Payment & Shipping
Payment is due at checkout. Tax is only charged on orders within the state of Colorado. Your order will go out the day your payment clears, which is typically the next business day. That does not include Saturday. If payment is made using Venmo, we ship same day if it's before 1:00 PM MST, otherwise next day.
You have two options for shipping. USPS first class package is $2.75 while priority mail 1-3 day is $7.15. Priority shipping is free on orders of $100.00 or more.
Free local pickup is available at farmer's markets or in Westcliffe.
Returns are accepted if requested within 7 days of delivery as long as the product and shrink wrap are still in tact. Return shipping will be paid by you, the buyer.
We stand behind our product 100% and guarantee you're getting exactly what we claim. What we don't guarantee is that the product tastes like candy or sugar.
Your information is just that...your information. We will never share, sell or give away your data. We do build an email list and will occasionally send out an informational or marketing message. We're talking once per month, at most. You are of course welcome to opt out through the link in the email.
(If you're a glutton for punishment and enjoy reading legalese, then click here.)